This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.csectionuk.com (the “Site”) as well as the choices you have and your rights in relation to your personal information.
c-sectionuk respects your privacy and we believe in transparency. That’s why we have written our privacy policy detailing what personal information we collect, what we do with your data and your choices and rights.
By Using any of the c-sectionuk services, you confirm you have agreed to the Terms and Conditions (hyperlinked) and read and understand our Privacy Policy and our Cookie Policy (hyperlinked).
We are registered with The Office of The Data Protection Authority Guernsey and we ensure we comply with the legal requirements they set out with regards to the collection, storage and use of your personal information.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How we use your information
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We will only use your Information for the purposes which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original reason. If we need to use your information for an unrelated purpose, we will notify you.
Online Midwife Sessions
When you book an online midwife session with c-sectionuk we will ask you for some basic information, such as your name, email address and due date as well as the topic of your choice you would like to discuss. This information will help us shape the information and education that we provide during your session.
This information will be stored in a secure drive, accessed by the c-sectionuk team only. We may use this information to inform our data and analytics of our customer base, or reach out to you via email. You have the right to request a copy of this data at any time and ask for it to be removed from our files.
After your online midwife session, the midwife will make a note of the date and time of your call, as well as your name and two to three lines detailing the content of your sessions and topics that you wished to focus on. This will be securely stored and your personal details will not be shared with anyone. We may use the content of the information discussed to inform our data and analytics around our customer base, however this will be anonymised and your personal details will never be shared.
HOW YOUR PRIVACY IS PROTECTED
When you engage with our services, we only collect information that is required in order to provide you with the service that you have paid for as per the requirements of Guernsey law. The personal data that we may collect includes contact details such as name, postal address, telephone number or email address.
Due to the services that we offer, we also collect data about your expected due date if you decided to book a 1-to-1 Midwife Session (with regards to your pregnancy). This data is classed as special data as categorised by The Office Of The Data Protection Authority Guernsey, and therefore we will require explicit consent from you in the form of a data box that you must tick before you proceed with your session.
Your information is stored securely in our computer system. We have security systems in place to protect your personal data from loss, misuse, alteration or destruction. Additionally, we aim to limit access to your personal data to only those who need to access it. As a company we maintain confidentiality of your data and the individuals accessing your data are required to maintain this level of confidentiality.
Some of the platforms we use are not located in the EU or UK, such as squarespace.com, however this company complies with the Privacy Shield, a EU-US framework designed to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union to the United States in support of transatlantic commerce.
WHAT WE DO WITH YOUR INFORMATION
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our website - you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We will retain your information for as long as it is necessary for legitimate business purposes.
COOKIES
Cookies are small data files which are stored on your computer when you use a website. Cookies make using a website much easier because they remember your personal settings such as what’s in your shopping cart, what you just searched for, etc. This way, you don’t need to re-enter information on the site. The cookies which store information during your visit helps us remember you which helps us personalise our content for you.
DELETING COOKIES
Although most browsers automatically accept cookies, you can choose whether or not to accept cookies via your browser’s settings (often found in your browser’s Tools or Preferences menu).
You may also delete cookies from your device at any time. However, please be aware that if you do not accept cookies, you may not be able to fully experience some of our web sites’ features.
ACCESS TO COLLECTED INFORMATION
You have the right to request a copy of your personal data that we keep about you, and to have any inaccurate information about you corrected. You also have the right to withdraw consent at any time. If you wish to make such a request or you are concerned that any of the information we possess about you is incorrect, or if you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.
YOUR RIGHTS
If you are a resident in the UK, European Economic Area or Switzerland, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please email us at info@csectionuk.com and include “GDPR” request in the subject line.
If you would like to make a request under the privacy laws of another jurisdiction, please let us know where you reside and which rights you’d like to exercise by contacting the above email address.
We only collect and process personal information about you where we have a lawful bases for doing so, namely in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
INTERNATIONAL TRANSFERS
Please note that your information will be transferred outside of the UK AND EEA, including to Canada and the United States as we will be using third parties based outside the UK. Whenever we transfer your personal data outside of the UK we ensure a similar degree of protection.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records for as long as necessary to fulfil the purposes we collected it for. In some cases we may anonymise your personal information for statistical purposes in which case we may use this information indefinitely without further notice.
OPTING OUT
You can ask us to stop sending you marketing messages at any time by contacting us by email at info@csectionuk.com, or use the opt-out links on any marketing message or newsletter sent to you.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any personal identifiable information you provide to us will be subject to the most current version of this privacy policy posted on our website.
CONTACT US
When you are using our website, www.csectionuk.com, The British Birthing Academy Limited is the data controller (referred to as “we”, “us” or “our” in this privacy policy). Our registered office is: Studio 24, Fountain Street, St Peter Port, Guernsey, GY1 1DA.
For more information about our privacy practices, if you have questions, any requests to exercise your rights, or if you would like to make a complaint, please contact us using one of the options below:
Send us an e-mail to info@csectionuk.com
If you are not satisfied with our response or believe that we are not processing your data in accordance to the law, you have the right to complain to The Office Of The Data Protection Authority, whose address is:
The Office Of The Data Protection Authority
St Martin's House, Le Bordage St Peter Port, GY1 1BR
Telephone: +44 (0) 1481 742074
Email: enquiries@odpa.gg
Data Protection Office Registrants Number for The British Birthing Academy Ltd
DPA3336
Company Number: 67948